Refund Policy for EDCMarket.com
At EDCMarket.com, we strive to provide our clients with the best possible trading experience. We understand that occasionally, our clients may wish to request a refund for various reasons. This refund policy sets out the terms and conditions under which refunds may be requested and granted.
Scope of the Refund Policy
This Refund Policy applies to all products and services offered by Novus Wealth Management Ltd through the EDCMarket.com website, including CFDs (Contracts for Difference), forex, and other financial instruments.
Refunds are generally not available for financial products, including CFDs and forex, due to the nature of these products. However, under certain circumstances, refunds may be granted at our discretion.
To be eligible for a refund, clients must meet the following criteria:
- The client must have deposited funds into their account with EDCMarket.com.
- The client must not have engaged in any trading activity using the deposited funds.
- The client must have a valid reason for requesting a refund, such as technical issues with the platform or errors in the billing process.
If a client meets the eligibility criteria, they may submit a refund request by contacting our customer support team via email or telephone. We will review the request and respond to the client within a reasonable timeframe.
If a refund is approved, we will process the refund within 10 business days of the approval date. The refund will be credited to the client’s account or the original payment method used to deposit funds, at our discretion.
Please note that in some cases, refunds may be subject to a processing fee, which will be deducted from the refund amount.
Limitations of Liability
Novus Wealth Management Ltd is not liable for any losses or damages incurred as a result of trading CFDs or forex. Clients are advised to carefully consider their trading objectives, level of experience, and risk appetite before engaging in trading activities.
We reserve the right to modify or amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the EDCMarket.com website.
This concludes the first part of the «Refund Policy» document for EDCMarket.com.
Chargebacks and Disputes
If a client initiates a chargeback or dispute with their payment provider, EDCMarket.com reserves the right to suspend the client’s account and withhold any funds until the chargeback or dispute is resolved. We may also take legal action to recover any funds that have been charged back or disputed.
Cancellation of Orders
Clients may cancel orders placed with EDCMarket.com at any time before the order is executed. However, once an order has been executed, it cannot be cancelled.
Cancellation of Services
We reserve the right to cancel any services provided to clients at any time without prior notice. In such cases, we will refund any unused portion of fees paid by the client for the cancelled services.
EDCMarket.com takes fraud prevention very seriously. We may perform background checks on clients and may require additional documentation to verify their identity. We may also use third-party services to assist us in fraud prevention efforts.
In cases where we suspect fraud, we may suspend a client’s account and withhold any funds until the issue is resolved. We may also take legal action against any clients who engage in fraudulent activities.
At EDCMarket.com, we are committed to providing our clients with the best possible trading experience. We strive to be transparent and fair in all our dealings with clients, including refund requests.
If you have any questions or concerns regarding this Refund Policy, please do not hesitate to contact us at [email protected].